ArjoHuntleigh (Ireland) Ltd, part of the Getinge Group, is committed to providing quality products and a high standard of customer support.
However we recognise that sometimes things do go wrong, and when they do, we want to put them right as quickly as possible.
One of the ways in which we can continue to improve our service is by listening to the view of our customers, and in particular by responding positively to complaints and by putting mistakes right.
Therefore we aim to ensure that:
What is a complaint?
We treat a complaint as a clear expression of dissatisfaction with our products or service which requires a formal response.
It can be about anything and could include:
The first step is to contact a member of ArjoHuntleigh staff.
Usually the best staff member to talk to will be the person who dealt with the matter you are concerned about in the first place, as they will be in the best position to help you quickly and put things right.
We will try to resolve the problem there and then.
If this is not possible, or when a complaint is received in writing, we will register the complaint, assign a complaint “owner”and contact you to discuss and agree a course of action.
We will need information to establish the nature of your complaint, so please be prepared to provide the detail that we may require. This will enable us to process your complaint as quickly as possible. Non-product related complaints have a target for response of 10 working days.
In line with ArjoHuntleigh Global Complaint Handling procedures the target for product complaint handling is 45 days from the day the complaint is registered. All complaints will be fully investigated, we will let you know what action is being taken, keep you informed of progress and will issue a response as quickly as possible.
You can make a complaint by contacting a member of our Customer Services team either:
Written complaints will be acknowledged within 5 working days of receiving the complaint, and a written response will be provided once the complaint has been resolved.