Silver
Telephone Support Yes
Service Frequency  Annual
Spare Parts Discount  20% discount on all spares
Scope of works

Spares, Labour and Repairs included for raising and lowering mechanisms only.

Actuators that have exceeded life cycle are not included.

Products receive a full comprehensive service on all functions – electrical tests for Therapy Surfaces and Medical Beds (PHDA* extra), load tests and scale calibration if applicable. Some scales need to be taken away for verification.

Deviations from the standard performance of equipment will be corrected.

One service certificate is issued for each piece of equipment that conforms to Schedule 1 report to LOLER (1998).

Safety critical consumable parts associated with raising and lowering mechanisms are replaced free of charge.

Asset report on request

Not included in contract price but can be provided at an additional cost. A detailed asset report is provided for all equipment serviced, outlining any replacements, safety or quality issues.

Includes details of parts replaced and work undertaken.

Equipment Service meets compliance standard

 Yes
Ongoing maintenance

ArjoHuntleigh service label placed on the equipment serviced, outlining date of service. Customer will be contacted to advise of next service required.

Priority call out

Silver emergency call out priority. Guaranteed call out within 48 hours, but usually within 24 hours.

Loan unit swap out (Therapy Supports Suraces only)

 No
PAT Testing  Additional Option for Hoists

Additional 6 monthly inspection for lifting equipment to conform to LOLER (1998)

 Additional Option

Additional service for water mixing equipment in hard water areas and TMV3 schedules

 Additional Option

Additional 6 Monthly Mixer Performance Inspection

 Additional Option
Decontamination Contracts  Additional Option
Service Training  Additional Option