Gold (Comprehensive)
Telephone Support Yes
Service Frequency

Annual (Also 6 monthly inspection for lifting equipment to conform to LOLER (1998) included)

Spare Parts Discount 25% discount on chargeable spares
Scope of works

Spares, Labour and all Repairs included.

Parts over £500 are chargeable for the full amount (full quote offered prior to any work being undertaken). Actuators that have exceeded life cycle are not included.

Products receive a full comprehensive service on all functions – electrical tests for Therapy Surfaces and Medical Beds (PHDA* extra), load tests and scale calibration if applicable. Some scales need to be taken away for verification.

Deviations from the standard performance of equipment will be corrected.

One service certificate is issued for each piece of equipment that conforms to Schedule 1 report for LOLER (1998).

Safety critical consumable parts associated with raising and lowering mechanisms are replaced free of charge.

Asset report on request

A detailed asset report is provided for all equipment serviced, outlining any replacements, safety or quality issues.

Includes details of parts replaced and work undertaken.

Equipment Service meets compliance standards

Yes
Ongoing maintenance

ArjoHuntleigh service label placed on the equipment serviced, outlining date of service. Customer will be contacted to advise of next service required.

Priority call out

Gold emergency call out priority. Guaranteed call out within 24 hours

Loan unit swap out (Therapy Supports Surfaces only)

 Yes
PAT Testing  Optional

Additional 6 monthly inspection for lifting equipment to conform to LOLER (1998)

 Included

Additional service for water mixing equipment in hard water areas and TMV3 schedules

 Included - ArjoHuntleigh products only

Additional 6 Monthly Mixer Performance Inspection

Included
Decontamination Contracts  Additional Option
Service Training  Additional Option