Diligent® Guaranteed Solutions is an ArjoHuntleigh initiative that involves collaboration with the healthcare organisation to deliver guaranteed outcomes within the working environment.

Healthcare providers today are facing major challenges. The requisites for efficient working practices and high quality care, together with the need to meet Government targets and professional standards are all at the forefront of every healthcare organisation’s mind. These challenges have an impact on the acute and long term healthcare sectors. Management and employees need pro-active, creative and cost-effective solutions to provide a safe working environment and effective high quality care.

ArjoHuntleigh UK Services Diligent Guaranteed Solutions

Guaranteed Success with the Diligent Programme

The Positive 8™ and the Mobility Gallery™ form the basis for the Diligent programme. ArjoHuntleigh will provide a customised programme for your organisation, establishing areas of potential improvement, assisting with the implementation of solutions and measuring the programme outcomes.

New Ways of Working

Diligent is based upon the concept of a ‘working partnership’ with the healthcare organisation, identifying areas of improvement, implementing plans and then measuring success. Initially an overview assessment takes place establishing a baseline of issues such as knowledge, skills and health status of caregivers, activites causing physical strain, organisational processes and systems of work and issues related to the quality of care for the patients/residents.

After this first look at your organisation, ArjoHuntleigh undertakes an in-depth analysis on the issues found using validated Diligent assessment tools. From this in-depth assessment, specific areas of concern are highlighted and a concrete proposal of possible areas of improvement is established. Details on specific outcomes/proposed savings are discussed and the Diligent guarantee is then agreed.

During the implementation phase we introduce the solution and work with you and your staff to realise the outcomes you require. During this time ArjoHuntleigh will provide a Diligent Consultant to deliver the many elements of the Diligent programme, such as:

  • Delivery of education to caregivers related to patient/resident handling equipment and manual transfers
  • Assisting the organisation with patient/resident handling protocol development
  • Advising on the correct and most suitable handling and hygiene equipment for your patient/resident population
  • Providing supervision and keeping you regularly informed of progress

Measuring success and outcomes is fundamental to the Diligent programme and in todays economic climate, also critical to the healthcare organisation. ArjoHuntleigh can offer a guaranteed return on investment, showing improvements in quality of care and quality of work, as well as financial savings and working efficiencies.

Education and Consultancy

Current National standards such as those from the Care Quality Commission (2012), the Health and Safety Executive (1993) and the Medical Devices Agency (2006) state requirements for caregivers and users of medical devices to have effective and appropriate training and be competent in the use of medical devices and in the undertaking of care duties.

The Diligent programme offers evidence based patient/resident handling education using International and National best practice such as that provided by:

  • International Standardisation Organisation (ISO 2012)
  • The Royal College of Nursing (1996)
  • College of Occupational Therapy (2006)
  • The Chartered Society of Physiotherapy (2010)
  • Guide to the Handling of People, 6th Edition (2010)

ArjoHuntleigh advocates a peer leader training approach with a strong emphasis on caregivers attaining workplace competency in safer handling with use of patient/resident handling equipment and manual patient transfers.

In addition to using standardised ‘tools’ such as the Mobility Gallery and the Handbook of Transfers ArjoHuntleigh employs the use of developed and verified training records and documentation processes advocating a workplace manual handling competency model.